Category: Collaborative planning

Collaborative planning involves the positive participation of all relevant persons in devising how best to support someone in need of assistance.

Categories
Caregiving Collaborative planning General Health and wellbeing Inclusion

Allied Health Professionals’ Roles in Supporting Family Carers

Frank O’Hagan

Introduction

This article has been written in a personal capacity and also incorporates perceptions gathered from other caregivers. Much could be mentioned concerning the multi-faceted contributions of Allied Health Professionals (AHPs) when assisting persons experiencing various forms of frailty and neuro-degenerative conditions, such as dementia and Parkinson’s Disease, and their carers. However, to examine them all is well beyond the aims and scope of a brief paper. Furthermore, research relating to improving health performance can be very complex but worthwhile (Chalmers and others, 2023). Rather, after commenting on AHPs’ overall involvement in various aspects of promoting healthier and happier standards of living, the main theme is a discussion on how some key areas of their work might usefully be taken forward.

A philosophical perspective on enriching lifestyles

Contemporary society requires to endorse an authoritative voice on behalf of services which prolong ‘quality-adjusted life years’ (QALYs). This movement underlines the advantages of both extending worthwhile everyday procedures and boosting good brain health. Rather than being wedged within a narrow medical model, there have been transformational changes towards what can be viewed as more personalised bio-psycho-social approaches. These concentrate directly on addressing the identified needs of both individuals and groups. There is an acceptance that all and sundry are different and that differing traits are acknowledged. Approval across diversity is recognised, validated, and celebrated. In advocating this climate for advancement, AHPs have been involved in developing beneficial initiatives and community-based programs to foster both physical and mental health.

There are many forms of interventions and support which can pause, reduce, or even reverse, rates of cognitive deterioration. Although, in the main, neuro-degenerative diseases are deemed as presenting intellectual and social challenges for older age groups, population statistics point to a wider ageing spectrum than is commonly supposed. Decision-making should be based on the ‘double empathy’ principle – in this case, a collaborative ‘coming together’ of the needs and wishes of persons experiencing disabilities and family caregivers in conjunction with the judgements and competences of professionals. Relationships should successfully combine the lived experiences, self-advocacy, and proposals of the former alongside curative and therapeutic procedures prescribed by the latter.

As implied earlier, a central characteristic of AHPs’ work is all about the pursuit and enrichment of the common good. This calls for comprehension and aptitude which are essential in effectively undertaking specific tasks. It also requires a range of suitable personal attributes such as thoughtfulness, compassion, open-mindedness, tolerance, and integrity. A focus on inclusiveness means that no one will be marginalised or disregarded. In addressing the needs, interests and benefits of individuals, a genuine sense of awareness, responsiveness, and care will have much to offer in strengthening dexterity and confidence. Innovations and training in features across dieting, fitness, movement, communication, technology, art, and music have brought to light the hidden, imaginative, and creative potentials of participants who previously had been ignored or ostracised. There is certainty that participatory physical, technological, and arts-based options can offer restorative experiences and augment emotional feelings.

“It is time to recognise the powerful contribution the arts can make to health and wellbeing.” (All Party Parliamentary Group on Arts, Health and Wellbeing, 2017)

Pathways towards further advancements

Although in recent years there has been a great deal to commend, there remain issues to grapple with and topics to examine in order to ensure that adeptness and productivity are enhanced. During the examination of five interrelating areas, it is proposed that the following pertinent questions are kept in mind. (a) While the responsibilities of AHPs are rightly regarded as focussing on health and wellbeing, would it be even more appropriate to emphasise and include ‘healing’ and ‘therapy’ as essential components? (b) Would the motif of ‘Promoting healing, therapy, health, and wellbeing’ seem applicable and all-encompassing? (c) Is the expertise of AHPs potentially untapped and their services underrated? (d) How can sensitive, flexible, and considerate interventions be developed to enhance future provision for those in need of assistance?

1: Establishing more collaborative networking

There are three aspects of fostering multidisciplinary alliances which are worthy of deliberation, namely – with carers and their families; between AHP groups within the same service; and connections across service providers.

From the standpoint of caregivers there can be both gratitude for the contributions of AHPs but simultaneously a realisation that their involvement is not well understood. In particular, there could be a lack of clarity vis-a-vis their functions and responsibilities. Often many carers do not know about them and others discover their relevance by accident. A great many people who require support belong to what is often referred to as the Silent Generation (persons born between 1927 and 1947). They, and other generations, can be ill-informed on the services obtainable or be hesitant to ask. There would be advantages in publicising policies and the availability of support more widely, including before a diagnosis of any distressful ailment is confirmed, to broaden caregivers’ capabilities and insights.

There also appears to be an interest on how there might be improvements in collaborative practices both between various AHP groups within a service and also across the boundaries of their employers. Pressures resulting from future budgeting may well affect the recruitment, coaching, and availability of frontline personnel. The consequences may necessitate the need for additional joint training and innovation. Evaluation leading to improvement will entail examining and auditing various factors such as how time is spent, the effectiveness of planning, the usage of resources, the number of carers and families involved, and feedback from all staff and participants. The overall aim of these tasks would be to take forward the proficiency of professional roles and making known their worth in maintaining wellbeing (Alzheimer Scotland, 2020).

2: Utilising expert knowledge and applying specialist skills

There will always be a requirement to constantly review abilities and to learn about up-to-date research findings on both the acquisition and application of evidence-based routines. Inevitably, there will be a wide continuum of criteria and quality regarding courses being offered within and between providers. Study and professional guidance are essential for the reinforcement of high professional standards (Healthcare Improvement Scotland, 2023).As indicated earlier, there is substantial scope for more collaborative continuing professional development focussed on assessment, counselling, and therapeutic interventions among AHPs. Perhaps the adoption of a COM-B model – with an emphasis on capability, opportunity, and motivation – will facilitate the identification of barriers and increase impactful professional practices. A worthwhile venture is to ascertain what have been termed ‘islands of excellence’ – examples of outstanding projects, methods and schemes which are verified as highly successful in sustaining healthier, societal self-assurance. There is considerable scope for practitioners to learn from such exemplars. Generously shared, observation of and training in ‘what works’ have much to offer.

3: Delivering inclusive and empathetic approaches to carers and disadvantaged persons 

In line with what has been stated, many of those in need of relief, especially when confused and under pressure, are often unaware of what backing or funding might be available to them or even to whom they can turn to for advice and guidance. They require to be informed apropos the skillsets and availability of AHPs. Thoughtfulness and good sense will circumvent explanations which are too complicated for the listener or terminology which cannot be understood.

It also is the case that carers often complain about having to repeat their worries over and over again to professionals. As facilitators, AHPs can complement other groups’ participation within what can appear to outsiders to be a very convoluted social care system. Careful listening and clarification of any misapprehensions enhance collaboration and help avoid potential accidents or disagreements. The importance of the impact of public interactions and connectedness on psychological functioning and good mental health is beyond doubt. The old Latin adage “Nihil de nobis, sine nobis” (“Nothing about us, without us”) is frequently used in modern times by marginalised groups.Itremains highly apposite in the everyday affiliations which AHPs establish and maintain. When they are involved in direct support and proactive interventions, good practice necessitates that they confer closely with vulnerable people and carers, seek their views concerning previous oversights, help them to combat humiliation, and involve them in administrative matters.

“People with dementia and carers are keen to see the development of new approaches to person-centred care based on human rights principles of dignity and respect.” (Alzheimer Scotland, 2024)

There is clearly a role for AHPs to act as consultants in lessening apprehensions and anxieties while building self-esteem, fortitude, and resilience among carers. Due partly to the paucity of staff in some localities, proficiency in demonstrating procedures and ‘giving away skills’ is necessary in order for carers to undertake their own responsibilities more independently and effectively. In doing so, well-judged consideration of differing requirements will need to be taken as ‘one size fits all’ stratagems are generally unsuitable and misplaced. Working better together will result in greater efficiency, bolster community-based provision, and earn the admiration and trust of those who require assistance.

4: Providing high-quality, person-centred assessment

Currently, more discerning benchmarks are required at a national level pertaining to the evaluation of needs and subsequent planning for those experiencing cognitive ailments. Patience is critical in ensuring that recommended programs are firmly based on research and professional experiences. When collecting relevant personal information and identifying distinctive requirements, what might appear to be ‘a kaleidoscope of needs’ is revealed. Well-chosen targets and markers for progress hopefully will emerge and be articulated in a nuanced manner. Depending on circumstances, different types of assessments may be utilised. For example, self-referenced assessment to evaluate abilities against their previous levels across a designated period of time, or goal-based assessment to record the reaching of targets which previously had been set and understood by individuals or groups. Irrespective of the forms of valuation which are used, the spotlight must remain on living well, securely, and contentedly.

It is generally conceded that the frail and troubled exhibiting reduced brain health frequently have been neglected or overlooked with regard to a timely diagnosis. The sooner appropriate action is taken, the better. A well-tailored, personalised plan should be created and activated after the needs of individuals have been carefully and fully reviewed. Even when implemented, it is only to be expected that, at times, reactions to scheduled support and interventions may differ from intended outcomes or predictions. The suggestions from persons being helped and their carers are crucial when short- and long-term aims and goals of plans are being devised. These should cover recognised strengths and positive proposals for future development. Features of this process entails competent decision-making and the appraisal of contexts such as financial difficulties, inadequate living accommodation, environmental hazards, and mental health when deliberating on factors relating to risk and prevention. (Healthcare Improvement Scotland, 2023 and 2024; Livingston and others, 2024).

“We know that social isolation and loneliness is bad for our health, both mental and physical. It is essential that we recognise who in society is most affected and focus our efforts to tackle these inequalities.” (Scottish Government, 2023)

5: Highlighting progress and attending to regression

The monitoring of national strategies and policies from across Europe clearly indicates that there are ongoing inequalities connected with dementia care and treatment. (European Dementia Monitor Report, 2023). There also should be recognition that there are significant disparities within individual nations regarding backing for all forms of deteriorating mental health.

The insightfulness and collaboration of AHPs and family carers can be highly productive in detecting the complex nature of an individual’s obstacles and setbacks. Together, they can pinpoint unintended consequences of potentially harmful habits and formulate helpful solutions to mitigating and overcoming potential dangers in both home and local environments. Clearly, stimulating teamwork can enrich the daily routines of persons experiencing dementia through finding profitable ways to thwart relapses.

First-rate monitoring will provide substantial information, feedback, and guidance to augment the effectiveness of mediation and aid. Frequently, there is a need to update scheduling based on the progress or regression which has been measured or observed. The rationale may be that advances, even when confirmed, are slight or exceedingly non-linear. Alternatively, on occasions, more challenging modifications to what had previously seemed suitable may now be necessary because of rapid, flourishing headway and unexpected accomplishments. When detected, all achievements should be acknowledged, recorded, and commended.

Summary and concluding comments

The competences, know-how, and programs of AHPs are of great value and much appreciated by family carers. Active listening and mutual exchanges can be the foundation on which feelings of empathy, confidence and security are reinforced. Their long list of welcomed undertakings can include endeavours in enhancing: self-assurance; trust; interpersonal relationships; communication; household safety measures; physical vigour; mental health; and empowerment. Additionally, the characteristics of successful participation may embrace: taking full account of subjective experiences; demonstrating tactics to relieving stress; carrying out salutary tasks concerning the anticipatory/pre-death grief of carers; alleviating troubles and angst following the bereavements of loved ones; providing advice on connectedness with nature and the benefits of making good use of green spaces; and the employment of humour and novelty when appropriate.

The role of AHPs in promoting positive and fulfilling lifestyles for loved ones is cherished and respected by caregivers. As recipients continue to receive valued assistance and realise the benefits of individualised, group and communal inputs, they will wish to have more access to the services of AHPs. It is suggested that further developments along the lines outlined in five inter-connected areas, namely:(1) establishing more collaborative networking; (2) utilising expert knowledge and applying specialist skills; (3) delivering inclusive and empathetic approaches to disadvantaged persons and carers; (4) providing high-quality, person-centred assessment; (5) highlighting progress and attending to regression; will further advance the quality, efficiency, and outcomes of their contributions.

References

1. All-Party Parliamentary Group on Arts, Health and Wellbeing (2017) Inquiry Report Creative Health: The Arts for Health and Wellbeing. Second Edition.

2. Alzheimer Scotland (2020) Connecting People, Connecting Support – Transforming the allied health professionals’ contribution to supporting people living with dementia in Scotland, 2017-2020.

3. Chalmers S, and others (2023) The value of allied health professional research engagement on healthcare performance: a systematic review. BioMed Central Health Services Research, 23, Article number 766.

4. Scottish Government (2023) Social isolation and loneliness: Recovering our Connections 2023 to 2026.

5. Healthcare Improvement Scotland (2023) Scottish Intercollegiate Network SIGN 168 Assessment, diagnosis, care and support for people with dementia and their carers.

6. European Dementia Monitor Report (2023) – Comparing and benchmarking national dementia strategies and policies. A report from Alzheimer Europe.

7. Alzheimer Scotland (2024) Commission on the Future of Long Term Care in Scotland report.

8. Healthcare Improvement Scotland (2024) Ageing and Frailty Standards.

9. Livingston, G. and others (2024) Dementia prevention, intervention, and care: 2024 report of the Lancet standing Commission.

Related website blogs:

1. The potential benefits of community support in action https://improvingcareand.education/23/02/07/community-support-in-action/

2. Approaches towards inclusive living for people in need of care https://improvingcareand.education/2023/09/19/approaches-towards-inclusive-living-for-people-in-need-of-care/

3. Music as the Carer’s Friend and Assistant https://improvingcareand.education/2023/12/11/music-as-the-carers-friend-and-assistant/

4. Communication Matters https://improvingcareand.education/2024/03/28/communication-matters/

Categories
Caregiving Collaborative planning General Health and wellbeing Inclusion

Communication Matters

Frank O’Hagan

Introduction

Carers always need to be mindful that, as far as dementia is concerned, communication can be both complex and tricky. It calls for careful consideration being given to aspects of talking, listening, reading, writing, and technological usage. Each of these forms of communication is multi-faceted and may overlap with others to some extent. Thoughtfulness and sensitivity are required in the use of both verbal features such as speaking, writing messages, labelling, singing, and non-verbal aspects for instance pointing, signaling, touching, and so forth. All have a role to play in ensuring that clear-cut messages are conveyed meaningfully and efficiently.

The effectiveness of exchanges is dependent on the quality of a person’s physical wellbeing (such as hearing and sight), mental health (for example, awareness and comprehension), interpersonal skills (abilities in relating to others), and context (whether at home or in an unfamiliar place, levels of noise, and interruptions, etc.) Caregivers have the task of taking full account of these variables every day and sometimes even on a moment-to-moment basis in a period of crisis.

Although this post is focused mainly on communicating with persons experiencing dementia, the ideas presented may also be supportive for others with hearing loss, suffering from trauma-induced problems, or having significant learning impediments. The good news is that it is amazing how dedicated carers can intuitively acquire appropriate competences to communicate capably in a variety of situations. They quickly discover that little things can enhance the quality of person-centred communication. Key skills include being a patient and expert listener, keeping questions straightforward, and never causing any feelings of humiliation or embarrassment.

Strategic approaches to think through

When trying to understand the nature of communication difficulties, attention to changes concerning the symptoms of dementia, making the most of existing circumstances, asking appropriate questions, and having the ability to cope with ‘outsiders’ are of importance (Volkmer, 2023). In practice, there is a wide range of beneficial interactions to employ during everyday pursuits. Depending on the needs of people with dementia and the setting, some methods will prove to be more successful than others. Routines to bear in mind might include the following.

1. When addressing persons, face them directly and state their names at the beginning of the conversation to gain attention and to show a genuine interest in their opinions.

2. Be on the outlook for confused or puzzled expressions which indicate that you are not being understood.

3. Avoid statements or requests which are too intricate for the listener. Now and then, Joseph Priestley’s warning is pertinent –“The more elaborate our means of communication, the less we communicate.”

4. Re-phrase, or repeat succinctly, if a suggestion is not being conveyed adequately. Give the listener sufficient time to reply to comments and questions.

5. Try your best to prevent anyone from ‘talking over’ or ignoring a person experiencing difficulties and only conversing with you.

6. To ensure that the topic or object which is being discussed is clearly comprehended, it is often helpful to explain and to point simultaneously.  (Illustrations: (1) When going out for a walk to say “Let’s go now”, point to the door, and then open it. (2) When planning to take a drive in the family car, drawing attention to the passenger seat and inviting the person to get in.)

7. Good use can be made of photographs, keepsakes, poetry, and music to recall pleasant memories. This approach – which gradually might become a shared ‘life story’ – could be particularly constructive when individuals are unsettled or distressed. If asked to switch on a playlist of favourite songs, do not be surprised if they join in singing and know all the words, even if at an advanced stage of dementia. Words which you may have forgotten!

Additionally, if you have the opportunity, please consult the ‘Footnotes’ towards the end of this article for hints which may be of value when communicating with someone who has dementia.

Addressing challenges which caregivers may encounter

Carers can enhance the quality of their own lifestyles, and those of persons for whom they care, by way of their well-judged management of practices and resources which help to administer and structure busy schedules (NHS Health Scotland, 2013). Communication, in a wide-ranging and all-embracing perception of the term, can encompass some or all of the undermentioned procedures.

1. Devising comprehensive checklists to cover all essential aspects of maintenance and safety in the home such as locking the main doors particularly at night-time, closing windows, how to control the central heating system, etc.

2. Sticking notices or ‘post-its’ in prominent places as reminders of when to engage in pastimes or recreational interests, have meals, and carry out household chores.

3. Placing labels – maybe combined with colour-coding – on drawers, wardrobes, and cupboards to make it easy to find clothing, shoes, and utensils (Scottish Dementia Working Group, 2017).

4. Making use of a traceable security wallet to safeguard items which might frequently be misplaced or lost such as keys and tickets.

5. In addition, utilising technological appliances can be of great value in the forward planning of weekly duties and responsibilities. In the case of those facing difficult circumstances, programs can be devised to remind or alert carers about their timetable for tasks concerning dressing, toileting, medication, meals, outings, and so forth. Technologies also are supportive in: sending out up-to-date information on local events; providing friendship toys, games, quizzes, and other forms of entertainment; tracing someone who is missing; and directly contacting friends, neighbours, or social services when emergencies arise. 

“Communication is one of the most important skills you require for a successful life.” (Catherine Pulsifer)

Some further comments regarding non-verbal communication

Various forms of non-verbal communication, usually together with speech, are advantageous in the course of transmitting and reinforcing advice and guidance. These include:

1. Gestures – perhaps raising a thumb or clapping to communicate approval for an achievement. Likewise, ‘body language’, for example facial expressions such as smiling will show happiness and pleasure whereas grimacing will convey disapproval.

2. Modelling techniques – to demonstrate how to carry out specific practical activities (e.g. carefully showing someone how to use a remote control; or to stand in the correct space for taking a shower, and then asking for your actions to be copied). 

3. Mirroring (occasionally referred to as adaptive interventions) – to follow or adjust to the same or similar styles, signs, sayings, and habits as the person who is being helped. In this way, a carer can learn how best to simulate and employ an individual’s preferred processes of communicating. 

4. Showing love and affection – to send very positive and uplifting messages. For instance, when someone living with dementia is having a bad day, a gentle hug may be sufficient to bring solace. Similarly, it is no surprise when a kiss from a partner, a child, or grandchild turns out to be a powerful means of restoring self-confidence and assurance.

A cautionary note: “Not all tools and techniques will be suitable for every individual or every time, and so a modifiable suite is recommended to allow adaptation, for example, as dementia further progresses.” (Collins and others, 2022)

Supporting carers

All carers require social meetings during which they can share their lived experiences with others in order to evaluate their own inputs, learn about best communicative practices, and gain added knowledge of ‘what works’ when challenging occasions occur. Effective forms of collaboration are essential in ensuring that ‘living well with dementia’ becomes the norm within modern society.

Carers deserve and will profit from expert professional advice and assistance to enable them to extend their interpersonal skills including those pertaining to consultation, communication, and the exchange of ideas.  Nationally, they will benefit from more breaks to learn about current developments, hone their strategic competences, and evaluate which technological inputs would be most appropriate to meet their requisites.

A consistent message to carers must be to remember that they always should take good care of their own health and wellbeing. Importantly, they require to have opportunities in ascertaining on how best to relax, particularly after stressful incidents, perhaps by way of engaging in artistic activities, listening to music, watching a comedy series on television, or taking a mindful walk.

As a carer, you are an indispensable agent in safeguarding and maintaining high quality support. Your compassion and expertise matter. You matter!

Footnotes

An information sheet of Alzheimer Scotland provides the following ‘12 helpful hints’ when communicating with someone who has dementia. (1) Be calm and patient; (2) Face the person, speak clearly and slowly; (3) Make sure that you have their attention by gently touching their arm and saying their name; (4) Use short, simple sentences and say exactly what you mean; (5) Try to get one idea across at a time; (6) Allow plenty of time for the person to take in what you say and to reply; (7) Try not to confuse or embarrass the person by correcting them bluntly; (8) Use questions which ask for a simple answer; (9) Don’t ask questions which test their memory. e.g. ‘Who am I?’ or ‘What did you do yesterday?’; (10) Talk about familiar people, places and ideas; (11) Use the names of the people you are talking about instead of ‘he’ or ‘she’. It will remind the person of who you are talking about; (12) Use facial expressions and hand gestures to make yourself understood. (Alzheimer Scotland, 2023)

Additionally, other suggestions regarding communication and dementia are available on the Better Health Channel and, for good mental health, in an article entitled ‘Good Practices: Good Mental Health among Carers’. (See links in References below.)

References

1. Volkmer, A. and others (2023) – Giving Voice to People with Dementia and Their Carers: The Impact of Communication Difficulties on Everyday Conversations. International Journal of Qualitative Methods, Volume 22.

2. NHS Health Scotland (2013) – Younger people with dementia. Living well with your diagnosis.

3. Scottish Dementia Working Group (2017) – Our “Top Tips” for living well with dementia. Alzheimer Scotland – Action on Dementia.

4. Collins, R. and others (2022) – Methods and approaches for enhancing communication with people with moderate-to-severe dementia that can facilitate their inclusion in research and service evaluation: Findings from the IDEAL programme. Dementia, Volume 21, Issue 4.

5. Alzheimer Scotland (2023) Activities: a guide for carers of people with dementia. Link to communication: https://www.alzscot.org/our-work/dementia-support/information-sheets/communicating-with-someone-who-has-dementia-12-helpful-hints

6. Better Health Channel link: http://www.betterhealth.vic.gov.au.dementia-comunication

7. ‘Good Practices: Good Mental Health among Carers’ link: https://improvingcareand.education/home/good-mental-health/

8. A related animation entitled ‘Communication Matters: The Little Things Which Can Enhance the Quality of Person-Centred Communication’ has been designed and produced by Caitlin Quinn and Lucy Beckett.

Acknowledgements

My thanks are due to Professor Elaine Hunter, National Allied Health Professions Consultant, Policy and Practice, and Visiting Professor, School of Health and Social Care, Edinburgh Napier University, and also to Caitlin Quinn and Lucy Beckett, students of speech and language therapy, University of Strathclyde, for their very helpful support and for providing splendid company during the writing of this paper.

Categories
Caregiving Collaborative planning Health and wellbeing Inclusion

Music as the Carer’s Friend and Assistant

Introduction

From time to time, carers can be bombarded with demanding chores and, in turn, experience stress and burnout. Unfortunately, there are many occasions when distress is pathologized and medication prescribed when it would be more appropriate to focus on recommending a social remedy. This might comprise engagement in some form of purposeful alliance such as a testing physical fitness program. Alternatively, it could be within a more laidback leisure groups involved in singing, walking, bowls, gardening, and so forth. However, caregivers also may find it difficult to identify appropriate recreational pastimes in which they can meaningfully engage along with those for whom they are caring. Understandably, it is often worthwhile to spend some time checking and evaluating the suitability of what pursuit best matches their needs.

A recent meta-analysis has indicated that “…both social isolation and loneliness were significantly associated with an increased risk of all-cause mortality …” This research suggested that “Greater focus on social isolation and loneliness may help improve people’s well-being and mortality risk.”(Wang, Geo, Han, and others, 2023) Undoubtedly, the presence of genuine camaraderie can lead to life-long friendships and help to avoid and sweep away sensations of loneliness and estrangement. Membership of a social grouping, either together or separately by carers and those in need of their support, offers genuine participation in communal interests. Involvement requires both responsiveness and commitment, setting aside preoccupations and uneasiness, and has the potential to boost ‘feel good’ sensations. In particular, participation in a wide variety of musical activities and events is now widely acknowledged to be a noteworthy font of health and wellbeing.

Providing solace and putting aside for a time worries concerning daily struggles can be achieved through contributing to and sharing in music of one form or another. This can pertain to differing ages and ailments. By way of illustration, two examples from very distinct settings, one relating to youths facing challenges and another to persons with dementia are very briefly outlined.

(1) Among young people from lower social-economic backgrounds or those experiencing special educational needs and/or physical disabilities the value of inclusive music-making can be very beneficial. This viewpoint was supported by an investigation which reported that its observed results demonstrated, “… the importance and value of music engagement, especially as the means of empowering marginalized groups of young people and addressing the inequalities in today’s society.” (Levstek and Banerjee, 2021)

(2) There also has been an interest in the worth of music therapy in reducing distress for persons experiencing dementia. For instance, when comparing those in a hospital environment receiving in-person music therapy and those who did not, researchers found music therapy “…to be a valuable intervention, supporting patient mood and reducing agitation.” (Thompson and others, 2023)

“Where words fail, music speaks.”  (Hans Christian Andersen)

Singing, songwriting, listening, and dancing  

The persons for whom you are caring may have a particular suite of songs and tunes which they prefer – pop, jazz, country, ballads, classic, songs which they themselves have helped to compose, etc. – or they may have an eclectic taste and simply favour specific ones from across a spectrum of differing categories. For this reason, it is advantageous to explore their likes and dislikes and to observe their reactions and behaviour when melodies, along with their musical accompaniments, are being performed. Ensuring that they are involved as much as possible also will provide carers with opportunities to relax or to join in songs which enthuse them.

Moreover, listening to music involves various sectors of the human brain and can stimulate cognitive skills. Research has indicated that it can also improve cortical health and emotional wellbeing. On many occasions, it appears to enhance memory and foster thoughts of pleasant happenings from the past. These could relate to personal achievements, family weddings, the birth of children, holidays, and so forth. Similarly, attending a concert or pantomime may evoke very blissful and/or nostalgic reminiscences. Creating personalised playlists (discs which only contain much-loved performances) are very helpful for both those in need of support and their caregivers. They make available periods of joyful interludes while partaking in peacefulness and reflection.

“Music has the capacity to engage auditory, cognitive, motor, and emotional functions across cortical and subcortical brain regions and is relatively preserved in aging and dementia. Thus, music is a promising tool in the rehabilitation of aging-related neurological illnesses, such as stroke and Alzheimer disease.” (Teppo Särkämö, 2018)

There is a wide range of activities which can be organised to extend participation and potential benefits – well-chosen quizzes to foster recall of favourite performers, bands, and orchestras from bye-gone days; games involving compositions, such as ‘name that tune’, to encourage discussion and teamwork; karaoke, if contributors are confident enough, to boost engagement in individual or collective performances; and dancing, as well as being fun, to facilitate and maintain physical fitness. One ambitious event witnessed was an online transatlantic competition – a version of ‘juke box jury’ focusing on British and American pop groups and their hit songs – between teams from USA and Scotland.

Participation in choirs

Genuine membership and affiliation within a choir will ensure that all members have roles which deliver their own distinct and harmonious contributions. When well-managed, it is democratic, as opposed to having a pyramidic structure, in that there is a sharing of responsibilities. Teamwork is a key feature. Choral groups possess the power to bring about and sustain a collective ethos of solidarity, encouraging accountability and dexterity in conjunction with enriching sensations of comfort and self-assurance. Togetherness acts as a mediator for affirmative change and the enhancement of both consciousness and interpersonal skills. Public performances which are appreciated by audiences add to the pleasure of having taken part.

Inclusive choirs can act as catalysts for the improvement of feelings, comprising a fortuitous mixture of both oneness and togetherness, possibly through the stimulation and strengthening of neural pathways. Importantly, they can present opportunities for enjoyment within a therapeutic setting which offsets loneliness, anxiety, and depression among vulnerable people. The fusion of personalities within the group, regardless of perceptible troubles or additional support needs, augments mental toughness through boosting autonomy and empowerment. Members are able to take part within caring and friendly contexts in which individuals can express themselves openly and honestly, without any sense of threat or fear. This is not to say that there may be challenges to confront and overcome. Nonetheless, skilful leadership can nurture opportunities vis-à-vis creativeness and intimacy, enabling participants to experience hope and to recognize their own progress regarding security and self-worth.  

“Inclusive choirs promote social inclusion by providing the opportunity for persons living with dementia, caregivers and volunteers to sing together as equals.” (Jean-Bernard Mabire and others, 2020)

Summary and concluding comments

Although some of us may lack enthusiasm and may not benefit from musical activities, for many persons research studies have indicated opportunities for positive outcomes. Listening to music, singing, songwriting, and participation in dances can all provide relief from psychological distress while also being a buttress for emotional resilience and touchstones for building self-esteem. The off-loading of worries and concerns can generate a platform from which to establish buoyancy and vigour. Inclusiveness endorses self-worth for persons with additional educational needs, neurodegenerative diseases, or experiencing social marginalization. Music therapy has a significant role to play in mental health interventions, repairing ruptures in personal relationships, and assisting in recovery from abusive behaviour and trauma. It may also alleviate sleeping and nutritional obstacles and engender a basis for good brain health.

In recent years, there has been an awakening of the constructive part which the arts have to play in social prescribing on the topic of health and wellbeing for those who experience debilities, deprivation, and exclusion. Despite much progress in modern society, they have undergone circumstances which have eroded their confidence; they have become too cautious, defensive, and isolated. Anxiety and trepidation prevent them from cultivating an enriched lifestyle comprising advantageous friendships and recreational activities. Involvement in choral singing often gives rise to affirmative surges within a continuum of emotions. In practice, its powerfulness to transcend existing apprehensions and angst is truly remarkable. Participation can thrust unwanted sentiments away from sorrow and regret towards a consciousness of serenity and joy. A major benefit is the personal social-emotional experiences of self-control, insight, meaningfulness, responsibility, and the achievement of shared objectives. Collective endeavours can be targeted at overcoming feelings of stress and weariness, replacing burnout with tranquillity.

“Music gives a soul to the universe, wings to the mind, flight to the imagination and life to everything.”  (Plato)

Acknowledgements and references

1. Wang, F., Geo. Y., Han, Z., and others (2023). A systematic review and meta-analysis of 90 cohorts of social isolation, loneliness and mortality. Nature Human Behaviour 7(8), 1-13.

2. Levstek, M. and Banerjee, R. (2021). A Model of Psychological Mechanisms of Inclusive Music-Making: Empowerment of Marginalized Young People. Music and Science, Volume 4. Published online by Sage Journals: 2021.

3. Thompson, N., Iyemere, K., Underwood, B. R., and Odell-Miller, H. (2023). Investigating the impact of music therapy on two in-patient psychiatric wards for people living with dementia: retrospective observational study. BJPsych Open: Published online by Cambridge University Press: 2023.

4. Särkämö, T. (2018). Cognitive, emotional, and neural benefits of musical leisure activities in aging and neurological rehabilitation: A critical review. Annals of Physical and Rehabilitation Medicine, Volume 61, Issue 6, pages 414-418.

5. Mabire, J-B., Bouaziz, N., de Malherbe, A., and Charras, K. (2022). Activities, Adaption and Aging (Dignified and Purposeful Living for Older People) Volume 47, Issue 4, pages 501 – 518.

Links to overviews of other potentially good practices for consideration:

  1. Good Practices: Ten Things to be Getting On With? https://improvingcareand.education/home/ten-things-to-consider/
  2. Good Practices: Collaborative Inputs from Professionals https://improvingcareand.education/home/professional-inputs/
  3. Good Practices: Good Mental Health among Carers https://improvingcareand.education/home/good-mental-health/
  4. Good Practices: Contributions from Voluntary Care and Support Groups within Local Communities https://improvingcareand.education/home/voluntary-care-and-support-groups/
  5. Good Practices: Mindfulness – How Might It Meet Your Needs? https://improvingcareand.education/home/mindfulness/
  6. Good Practices: Adopting a person-centred bio-psycho-social approach to enhance health and wellbeing for those experiencing dementia https://improvingcareand.education/a-person-centred-bio-psycho-social-approach/
  7. Good Practices: Walking Football https://improvingcareand.education/walking-football/
  8. Good Practices: Enhancing Brain Heath – biological research, technologies, lifestyles https://improvingcareand.education/enhancing-brain-health-biological-research-technologies-lifestyles/
Categories
Caregiving Collaborative planning Health and wellbeing

The potential benefits of community support in action

Frank O’Hagan

Aims

The consequences for carers being occupied in meeting the daily demands of their routines and household duties, often both hectic and nerve-wracking, require close attention. Problems may include low self-esteem, stress, anxiety or depression. Let’s face the grim fact that social care has been neglected, locally and nationally, and is in need of urgent reform. Be sure to access and consult civic authorities, websites and other sources of information to remain well advised and updated. It is crucial for you, and persons for whom you are caring, to be fully notified about mutually agreed plans, formal procedures, financial entitlements, and available resources. (As one dedicated carer who had tried hard to seek advice remarked, “You don’t know what you don’t know.”)

Overall, there has been a lack of means and relevant occasions – for both caregivers and persons in need of care – regarding the organising of training sessions and the managing of social activities. Nonetheless, there are many examples of a very high standard to be found. Improving and extending opportunities for carers, not only to engage in boosting their knowledge and skills, but also to have time for relaxation and for completing essential chores are among the many aspects of importance calling for scrutiny. A collective challenge must undoubtedly be to identify best practices and to replicate them across communities.

The main objectives of this brief article are to encourage caregivers to: (1) seek out the various helpful facilities which exist in their localities; (2) evaluate how applicable they are as regards meeting the personal, emotional and social needs of those for whom they are caring; (3) make sure that the necessary steps are specifically included within care plans in order to attain the most relevant and appropriate provisions; and (4) foster cooperation along with colleagues, charities and altruistic associations in publicising examples of wholesome interests and schedules which enhance enthusiasm, wellbeing and inclusiveness among those in most need.

Some examples of communal involvement

Information and training events – It is imperative that, from the initial stages of assuming their responsibilities, carers enquire about and ascertain the full range of professional and voluntary facilities which are available to assist them. They must not hesitate to take the necessary steps to ensure that they are given expert advice and detailed facts about amenities and opportunities for well-targeted instruction. When possible, listening to and learning from the experiences, tribulations and successes of others can be extremely advantageous. By making good use of relevant organisations and websites, there are openings to remain apprised about beneficial interventions and projects. It also is important that caregivers are considerate and thoughtful as regards their own general health and welfare.

Friendship gatherings – Since the time of Samuel Smiles (1812-1904) there have been many publications, and more recently items on social media platforms, emphasising the importance of self-help. Given the dangers of burnout and ‘compassion fatigue’, carers ought to safeguard times for resting, investigating and fact-finding. Regular get-togethers, perhaps even timetabled coffee and lunch appointments, not only possess the capacity to strengthen camaraderie but also to be instructive and empowering. They create platforms for conversation and debate within safe and casual settings. In a real sense, they incorporate the characteristics of informal counselling and learning, resulting in constructive perspectives and insights on the problem-solving solutions which have been adopted by acquaintances.

Social outings –– Visits and day expeditions can offer periods of leisure and respite. They also may be convenient for sharing ideas and considering future collaborative enterprises and networking. However, caregivers may find it difficult, even be affected by a sense of guilt, when they leave on an excursion without those whom they support. Good planning, including timetabling and suitable cover for their dependents if not in attendance on a trip, is vital. Three brief illustrations: (1) a national charity arranges a bus journey for carers to visit and enjoy afternoon tea in a historical building, allowing time to appreciate the congenial surroundings, make new contacts and discuss concerns; (2) volunteers from a local church energize bonds within their care group by means of undertaking a soothing and interesting voyage by barge on a nearby canal; and (3) professional trainers set up a series of outdoor walks in tranquil, open spaces to raise spirits and give time for meditation.

Recreational activities — Commendably, accessibility to engage in their preferred forms of recreation – at their own individual levels of ability and within a friendly atmosphere – are now available in a wide variety of locations for those experiencing physical and mental disabilities. These include rambling, gardening or working in allotments, dancing, bowls, tennis and other pursuits. For example, the advent of walking football has provided refreshing possibilities for exercise and involvement at sports centres and outdoor facilities. Since its introduction, it has gained in popularity for persons with ailments, such as poor coordination. It has a set of rubrics which, for those requiring additional aid, can be applied in a flexible manner to suit the competences of participants and their prevailing conditions.

‘Tech talk’ – In recent years, there has been an explosion of ways in which the proficiency of social care has been developed through a variety of differing technologies, including pertinent searches on the internet. Joining coaching sessions, served by a facilitator skilled in handling software, holds the potential for learning about the advantages of a wide range of assistive devices. Efficient applications of technology offer much by way of discovering how assistance can be undertaken in a flexible, individualised manner. It is not surprising that caregivers often feel that they form a hidden and neglected community. Technological innovations present chances for enhancing security, strengthening inclusiveness, stimulating a genuine culture of companionship, and making learning and training occasions much more rewarding and straightforward.

Mindfulness — There certainly appears to have been a boom in the attractiveness of mindfulness as a pastime in modern society. As an activity, it has much in common with Buddhist and meditational traditions and is associated with the development of general wellbeing among both individuals and groups. It helps to ensure active, continuous, unrestricted and non-judgmental awareness being fully maintained from moment to moment. Participation in shared gatherings takes many forms depending on circumstances. A desired aim is to guarantee that everyone is in a good position to engage as fully as feasible. Supporters emphasise its usefulness in cultivating positive feelings and in alleviating various unwanted problems such as anxiety and stress. Both relevant guidance and well-directed assistance are recommended in order to reap the full benefits of its usage. As with other therapeutic methods, mindfulness is not necessarily suitable for everyone. My personal opinions about the practice are not intended to suggest that it is a panacea for all situations or challenges.

Sporting memories — There are various kinds of group activities which focus on a combination of connectiveness, conviviality and personal recollections, specifically devised for older people who are experiencing some form of memory loss.  These include: ‘football memories’ – with a focus on past football personalities, matches and associated occurrences which can be recalled and, as accustomed among enthusiasts, eagerly debated; and ‘a whole new ball game’ – a similar entertainment and interest only that it covers a wider choice of sports, for example, golf, hockey, rugby as well as football. (Stories from bygone days may turn out to be quite hilarious – a well-known character playing hockey with a cigarette in his mouth!; a goal keeper with cans of alcoholic drinks propped up beside a goal post!)

Musical moments and movements – It is no surprise to come across occasions when singing and dancing are periods of delight for both carers and those in their guardianship. For instance, membership of a choir and presence at a concert or pantomime may evoke very blissful and/or nostalgic reminiscences. Joint games, such as ‘name that tune’, can be arranged to encourage discussion and teamwork; karaoke and dancing to inspire individual or collective performances; and quizzes to foster recall of favourite gigs and musicians. One ambitious event witnessed was an online transatlantic competition – a version of ‘juke box jury’ focusing on British and American pop groups and their hit songs – between teams from USA  and Scotland.

Further references —

A related article, entitled, ‘Good Practices: Ten Things to be Getting On With?’, at: https://improvingcareand.education/home/ten-things-to-consider/

For a more detailed post on “Technology at work on behalf of persons being cared for and their caregivers”, please use the link: https://improvingcareand.education/2022/10/25/technology-at-work-in-social-care/

For more detailed comments on the topic of mindfulness, please use the following link:  https://improvingcareand.education/home/mindfulness/

For more detailed comments on the topic of walking football, please go to the following link: https://improvingcareand.education/walking-football/

Acknowledgements

Although the views stated in this article are my own, I am very much indebted to committed field workers who dedicate so much of their time to helping and advising caregivers. In particular, I wish to thank: Anne O’Donnell, Jo Berry, Katy Green, Douglas Kenny, Neil Stobie and Drew Wilson. 

On “Duplicating examples of positive practice” – “Many of our participants shared examples of local practice that are positive and make a difference to their lives. Most people felt that it was important to learn from these examples and understand more about what makes them work well in order to spread them around the whole country. People felt that there were missed opportunities through failing to replicate the best practice on a larger scale and developing the services that work well.”  Quotation from the Alzheimer Scotland Public Engagement Response (December, 2022).

Categories
Caregiving Collaborative planning Health and wellbeing

Technology at work on behalf of persons being cared for and their caregivers

Frank O’Hagan

Enhancing skills in a time of change

In recent years, there has been an explosion of ways in which information can be shared and learning strategies developed through a variety of differing technologies, including the effective use of the internet. Caregivers of all ages have been enabled to engage, in a positive and motivational fashion, by utilising new modes of learning and caring. While children and adolescents are honing their technological expertise from their very early years, many in older generations are becoming more aware of the necessity to acquire pertinent competences in order to participate meaningfully in their increasingly digitalised communities. It has become imperative to establish a feasible and balanced approach in the usage of technology to bring about more nourishing and empowering lifestyles for our most vulnerable citizens.

Modern technology has much to offer by way of what social care personnel can arrange and undertake, in a flexible manner, to influence a more efficient use of available resources. Well-judged interventions can encourage greater understanding, reflection, and resourcefulness in improving safekeeping responsibilities among stakeholders. It may seem a cliché but the saying “Crises breed opportunities” applies to purposeful and compassionate caring. This is certainly evident as when digital innovations are put to good use for those who are unable to attend planned events or are confined to their homes for long periods. They may also be convenient and advantageous when professionals – social workers, medical staff, etc. – wish to monitor progress or provide guidance on a regular basis.

“Every failure is just another step closer to a win. Never stop trying.” … “I choose not to place “DIS”, in my ability.” (Robert M. Hensel)

Technological applications in caring

Diagnostic and tracking technologies have useful work to perform in observing and measuring how the changing tribulations associated with a disability are evolving. Additionally, they have an important function to execute in outlining evaluations on the appropriateness and significance of strategic objectives. Regarding such procedures, it is imperative that anybody being assessed and their caregivers are not voiceless but have an active, participatory role in decision-making. While diagnosis can postulate a starting standpoint for protection and remediation, it will be of little worth if apposite frameworks for on-going provision are not accessible.

Periodically, someone may display an awareness of what should be undertaken but, because of a disability, is unable to act accordingly. Various technologies are aimed at obtaining data and statistics, reinforcing cognitive proficiency by stimulating memory, presenting suggestions for action, and offering solutions to surmount a difficulty. Consequently, they can endorse independence and augment safety and security across a broad spectrum of personal, social and domestic activities – movement, time management, shopping and gardening – within commonplace environments. Exemplars include: information and communication technology – e-production and distribution of bulletins and pamphlets to keep custodians of children at risk and guardians of the frail and infirm up-to-date; programs and systems to entertain, coordinate biofeedback, and boost learning, knowledge and understanding; assistive technology – robotic aids, enlarged print for reading instructions, speech to print, ‘smart’ watches and living quarters, etc. to ensure that formulated targets are attained; adaptive technology – software and various types of equipment, artificial limbs, mopeds and so forth, to maintain or bolster transformative changes and aptitudes for overcoming impediments and accomplishing tasks which previously would have been impossible; and rehabilitative technology – to enable patients to recover from incapacities and illnesses as in the use of virtual reality for acquiring high-priority tactics while feeling immersed within motivating surroundings. As there are similarities in the gains afforded by these numerous technologies, the umbrella term of ‘assistive technology’ sometimes is used to encompass all or most of them.

Online, hybrid and blended learning and support

Do not be surprised if you come across the terms ‘online’, ‘hybrid’ and ‘blended’ being depicted in slightly varying ways. For the purposes of this post: online refers to methodologies which only take place online; hybrid means that some partakers are physically in attendance while others are online but perhaps, now and then, use is made of both pedagogic styles; and blended denotes a combination of conventional teaching/training with members present along with online/e-learning also being employed to extend availability as well as independent contributions and flexibility.

Although found in many forms and guises, each methodology can be effective in supplementing both social and domiciliary care. They include: skills-based training; linkage with official agencies to ascertain relevant information; joining locally-networked meetings, including individualised and/or group tutorials; enrolling in remote conferences; and perhaps relishing instructive experiences via immersive involvement in virtual spaces.

As indicated already, depending on circumstances, these approaches can be utilised in a wide range of locations – in the home of the person receiving care by using a social media platform and, if necessary, in the presence of a companion; in a co-learning hub to help overcome a sense of isolation; in an authority’s social work facility or a national health centre, to name but a few. There is little doubt that online, hybrid and blended learning, and the meaningful use of assistive technologies, can achieve much in fostering a sense of self-esteem and appreciation among everybody delivering or requiring support. In all situations, high-quality oversight is paramount.

”I am still learning.” (Michelangelo (1475 – 1564) at 87 years of age)

Making worthwhile use of apps

Apps within an operating system admit users to an array of specific tasks – finding lost keys or locating disoriented loved ones who are missing; producing slides or photograph albums for those whose memories might be nudged by scenes from bygone days and find pleasure in ‘going down memory lane’; collating, in discussion with a patient being cared for, a selection of favourite music and songs to play during leisure periods; making use of audio-books to counteract poor eye sight or prevail over feeling too exhausted to enjoy active reading; employing ‘smart speaking companions’ to remind users of when medication is to be administered; engaging in pastimes such as completing jigsaws or camerawork perhaps specialising in taking photographs of flowers, trees, and landscapes.

Virtual Meetings

These get-togethers can be on a one-to-one basis or for connecting observers across diverse settings. By facilitating virtual attendance at events, the inconvenience of travelling while under pressure from a packed schedule is eliminated. Arrangements set up for families and friends, including inhabitants of care homes, are helpful in eliminating remoteness and enrichening camaraderie. They also have a role to play in consultations with professionals such as: designated visiting nurses when reviewing developments; dieticians advising on a correct selection of food and liquid intakes; and occupational therapists providing instructions and guidance during activity sessions.

Therapeutic inputs can be multifaceted: to illustrate – partaking in mindfulness could be in solitude at home or in a park, with a troupe of acquaintances on a nature walk, or online with a facilitator to lead dispersed participants in moment-to-moment contemplation with images and music transmitted to assist in focusing and deepening their partnership. An excellent instance of technology extending inclusive practices was witnessing a regular member of a weekly mindfulness group joining in from his hospital bed.

“Technology is best when it brings people together.” (Matt Mullenweg)

Advantages and potential drawbacks

There are, of course, both gains and conceivable hazards related with the different forms of assistive technologies and online/hybrid/blended learning and assistance. It is imperative that stakeholders, regardless of their age, have opportunities to profit from guidance by reputable mentors and not be misled by technological noise, fads or gimmicks. Everyone must be made fully aware of the dangers posed by fraudsters who use trickery, adopt a ‘false persona’, or manipulate virtual communications to delude and cheat. Additionally, consideration needs to be given to the fact that caregivers frequently suffer from what can be termed ‘digital deprivation’ as when they cannot afford suitable technological equipment, lack sufficient space and privacy, or have not been trained in technical skills to make first-rate usage of undoubted benefits.

Some learners and trainees prefer face-to-face exchanges and may be dissatisfied when advice and guidance are only available or delivered online. Others suffer by becoming caught up in what is occasionally referred to as the ‘always on’ culture, thus risking subsequent burnout or exhaustion. Searching endlessly for snippets of information or gossip on various platforms can prove to be somewhat addictive, waste energy, lead to neglect of important chores, and failure to give enough thought to essential priorities. Unfortunately, spending too much time in seclusion might be a forerunner for moods of loneliness and isolation. Nonetheless, there is an increasing need for all users to grasp the great improvements which technology brings to modern living. Despite possible pitfalls, with proper care and attention to detail, many rewards await.

Concluding remarks

It is not surprising that caregivers often feel that they form a hidden and marginalised community. Interactive opportunities for contact with specialists in specific ailments, and with fellow guardians, can go far in overcoming uncertainty and distress linked with caring duties. Technological innovations supply the capacity to make openings for learning and training more accessible, enhance inclusiveness, and stimulate a genuine culture of companionship. Noteworthy advancement can be achieved by bringing together interested parties – who are undergoing significant obstacles and challenges – to engage in relevant assemblies, workshops, and evidenced-based therapies.

In summary, among the numerous advantages of technology at work in social care are: (1) easy access to seminars and training prospects taking place in both neighbouring or distant locations which are too problematic or expensive to attend; (2) flexibility concerning the learning context – ensuring privacy for reserved or reticent individuals; assisting voluntary and paid workers to competently address issues arising from disabilities or additional needs; aiding caregivers in expressing and sharing ideas and good practices; and (3) options to record, monitor and review through in-person or online sessions with the aim of identifying requisites, deepening knowledge and understanding of specific topics, and ensuring superb back-up.

References

This post is partially related to an article on good brain health which is also available on this website. If of interest, the link to it is: https://improvingcareand.education/enhancing-brain-health-biological-research-technologies-lifestyles/

Acknowledgements

I have written this post from a personal point of view. However, I wish to express my thanks to Jo Berry and Katy Green for raising my awareness of the multiple benefits which can result in social care practices through the effective use of technology in action.

Categories
Caregiving Collaborative planning Health and wellbeing Manifesto

Evaluating the Quality of Carer Support Plans and Statements

Frank O’Hagan

“Blessed be the caregivers for they shall save the NHS.”

Introduction: When the quality of personalised carer support plans and statements are being evaluated, it is important that national and authority guidelines are being followed. However, my own experience indicates that the standard of forward planning is generally poor. On occasions, proposed outcomes may be imprecise or even unavailable for voluntary and/or paid caregivers. I would very much like to be proved wrong in making this evaluation.

The principles underlying operational planning for different groups, involved in providing or receiving care, have much in common. This brief article emphasises the value of collaborative work and effective decision-making. It also highlights the importance of examining a number of features relating to the formulation and contents of documents. These include: (1) administration; (2) personal support; (3) health and wellbeing; (4) psychological support; (5) social engagement; and (6) reviewing and forward planning.

Are we all ‘singing from the same hymn sheet’?  Cooperative inputs involving all stakeholders can ensure that, even in the face of difficult circumstances and obstacles, significant progress can be achieved. In particular, a dedicated contact person and other team members – who are knowledgeable about the requirements of caregivers and of those for whom they are caring – have key roles to undertake within this process. Skilful planning guarantees that all are fully cognisant of their duties and are working towards the same positive results. Or to express this enterprise in another way: a pivotal aim is to guarantee that, as far as is possible, everyone is ‘singing from the same hymn sheet’. And, very importantly, that all are singing with gusto and conviction!

Effective decision-making: In best practice, plans and statements should only be signed off after an appropriate and comprehensive assessment of someone’s requirements has been concluded. It is essential that the process of reaching decisions takes due account of the views of caregivers and pertinent members of professional agencies. At all stages of planning and implementation, attention must be paid to matters of confidentiality and the right of access to information. Crucially, decision-making should focus on devising SMART targets; this characteristic requires objectives and benchmarks to be specific, measurable, achievable, relevant and time-bound. Completed records must avoid the dangers associated with bureaucracy. Schedules for execution and re-evaluation should be wholly understood. When put into operation, programs for action ought to be purposeful, expedient and dynamic, leading to creative and life-affirming initiatives in both care and provision.

The formulation and contents of carers’ plans and statements:

  1. Administration: Planning decisions should make clear as to who have particular responsibilities for specific tasks and activities. This also will indicate those who are acting as designated contact personnel and how they can be reached without unnecessary delays. In best practice, the responsibilities of members of a well-integrated support team will cover: (1) ensuring that planning is based on accurate information about individuals and their needs; (2) assisting others, as necessary, in effectively carrying out their undertakings; and (3) participating in timeous, collective appraisals to keep arrangements up-to-date. Together, these aspects should provide a general overview of which forms of interventions, therapies and social services are to be employed and managed. It is imperative to make sure that everyone is knowledgeable about their respective roles and confident that they are able to complete them successfully.
  2. Personal support:  The value of enabling caregivers to benefit from taking as much control as possible of their lives has to be highlighted at all times. On a cautionary note, carers should be helped to ensure that the stresses and tensions which they may be experiencing do not govern their choices, activities and routines. Aspirations in this domain will focus on the promotion and maintenance of abilities relating to agency, empowerment, resilience and independent living competences. In response to changing situations, attention to immediate or gradual modifications in planning may be necessary. The knowledge and understanding of the wishes of individuals about future resolutions, if circumstances were to deteriorate, ought to be clarified well in advance. Some key judgments, such as those pertaining to wills and power of attorney, should be made as soon as practical and kept under review.
  3. Health and wellbeing: Many professionals have significant assignments to undertake concerning the identification of physical and mental difficulties and the availability of pragmatic solutions. Their contributions can include close surveillance of those being cared for or specialist guidance to carers looking after those with ailments such as pain, obesity, diabetes, blood pressure, cholesterol levels and oral hygiene. Issues relating to mental health may necessitate the involvement or advice of psychiatric services and members of community teams. Directed instructions will be important towards the enhancement of their esteem and self-assurance. Worthwhile health and wellbeing objectives in schedules could concentrate on establishing higher standards in daily living as regards nutrition, physical exercise, relaxation, sleeping routines and the like.
  4. Psychological support: This area links closely with or can overlap topics mentioned in the previous section. Its aims should be to consolidate a line of attack which encompasses the psychological features of ‘good living’ such as feelings of agency, self-worth, composure and safety. The value of shared and community-based interventions, as opposed to individualistic approaches, also should be given serious consideration. Taking part in recreational activities, mindfulness sessions and problem-solving meetings can all contribute to the reinforcement of confidence, calmness and interpersonal skills. Sometimes, it may be helpful to identify specific types of training which carers may have to embark on before carrying out their duties. For instance, this could involve tuition or counselling being made accessible in order for them to foster the emotional wellbeing of those for whom they are caring.
  5. Social engagement: Depending on the situation in which they find themselves, carers can benefit from a wide variety of social and communal activities such as: participation in leisure pursuits and friendship clusters; membership of art, drama, dance and recreational clubs; and attendance at concerts, theatres and sporting events. Some may need assistance in: (1) organising properly-equipped living quarters to extend self-sufficiency; (2) learning about a range of suitable utensils and apparatus to reassure them in caring chores, perhaps with specialist recommendations from occupational therapists; and (3) making good use of gardens, local parks, libraries, disability-enabling cafes and other local facilities. Additionally, targets could relate to enhancing their capabilities in the application of new technologies, for example, to facilitate internet purchasing, participate in relevant distance learning, and keep in touch with support groups.
  6. Review and forward planning: Plans and statements should be regarded as ‘live’ documents with the unambiguous purpose of making sure that there is relevant on-going backing for caregivers. It is vital that all those involved are aware of monitoring and reviewing procedures and kept informed of how well they are being implemented. Good practice will allow for flexibility regarding the most suitable periods and dates for formal reviews and future planning to take place. Collaborative approaches can reach appropriate decisions as to when provision and goals may need to be modified or are no longer applicable.

Summary and concluding remarks: Vague and elusive verbal promises are often expressed on behalf of those seeking vital aid but frequently these nebulous assurances are not recorded, never materialise, and leave no trace of accountability. Efficient and competent planning entails a thorough method for outlining worthwhile targets towards maintaining or improving health, wellbeing and resources. Within plans and statements there should be clearly noted roles and responsibilities. They must never be treated as wish lists. On the contrary, they should be regarded as an integral feature within a concerted and practical process which delivers high-quality, person-centred assistance.

Footnote: Please see the related page entitled “Better Planning” for further comments on the use of SMART targets and ways of meeting needs. https://improvingcareand.education/home/better-planning/

Categories
Caregiving Collaborative planning Health and wellbeing Manifesto

How can Support for Caregivers be Improved?

Frank O’Hagan

… because carers need cared for.

Caregivers in today’s society

It is generally recognised that many carers who have had no formal training deliver a great deal of unpaid support and save vast sums of money for hard-pressed local authorities and the National Health Service. Many adults have to retire early to look after loved ones. Some of them have personal, financial or employment anxieties which are exacerbated by the time and efforts required to acquire high-quality guidance and help. Other carers are in their teenage years and suffer significantly due to home circumstances. They often miss out on aspects of the educational and leisure pursuits which their peers experience.

In everyday matters, carers provide a very wide range of provision for the most vulnerable by encouraging social activities, monitoring nutrition and physical exercise, cooperating with professional home services, preventing unnecessary hospitalisation, and assisting with planning for the future. Within their localities and in the wider society, they campaign openly for the establishment of disability-friendly and disability-empowering communities. Additionally, they promote public awareness, for example, by contributing to school projects on understanding the nature of dementia and on how to address related concerns.

But, just as modern society with its ageing population needs caregivers, urgent reciprocated backing is essential. Considerably greater resources ought to be allocated to enhance the health, wellbeing and applied skills of carers. If appropriate forms of support are lacking, then not only the quality of their lives but also the routines of those in receipt of community care will suffer. In turn, such outcomes are likely to lead to even more bed-blocking in hospitals and greater demands on residential placements.

Addressing caregivers’ requirements

A clear distinction has to be made between those who undertake caring  tasks through personal dedication or a sense of civic duty and those who might be termed ‘professional carers’ and are paid for their work. Both of these large groups can be sub-divided further. For instance, there are caregivers who live continuously in the same premises as those with disabilities; helpers who drop in habitually on a voluntary basis to check on the wellbeing of neighbours in need; and care personnel who have accountability for monitoring the value of support being provided in residences or sheltered accommodation. These distinct examples by no means give the complete picture of the wide range of current caring roles. They are mentioned simply to highlight the necessity of individualised and tailored assistance when planning to develop suitable abilities and skills in a meaningful and all-encompassing fashion.

Caregivers have their own personal prerequisites, specific to the particular situations in which they find themselves. On occasions, there is the danger that advice from specialists is inclined to be directed towards them as if they were a homogenous entity although in undertaking their daily duties they have many disparate responsibilities and constraints. Even when pertinent support and training sessions are available, it is commonly the case that they are unable to attend as there is no cover available to free them from their designated tasks. Of course, at times, it is possible and correct for both the carer and the recipient of care to attend together but frequently this is neither practical nor fitting. Agencies often ignore taking obstacles to meaningful participation into consideration when organising training, tutorial or therapeutic events.

Government, health and social services and support agencies have significant responsibilities in monitoring and responding to the necessities of carers of all ages. These can include: relevant and timely information (and the avoidance of misinformation); welfare and social amenities; availability of financial benefits; and respite care. Attention must be given to guaranteeing that the ‘power’ of professionals over carers is not abused. Specialists will wish to ensure that their roles are not perceived as taking control of matters but rather as facilitating both collaboration and empowerment in order to accentuate positive outcomes.

Listening, evaluating and progressing together

On occasions, policy with regard to caring can appear as if it was a value-free enterprise influenced merely by financial factors rather than by quality-of-life deliberations. Paying close attention to the voices of all stakeholders about their hopes, beliefs, targets and aspirations can be so easily neglected. Those being cared for, their carers, spouses, neighbours and friends can aid in transmitting valuable information and concerns to busy professionals. Everyone needs to fully recognise the strength of involving appropriate interested parties as an essential feature of good practice. Of course, in all aspects of work, due attention must be given to matters of confidentiality and the right of access to information. Effective preparation and teamwork enable clear, well-judged strategies to be formulated, shared and implemented.

When it comes to gauging the characteristics of care settings – whether the location is at home or in a residential placement – the answers to a variety of key questions should be carefully noted and examined. Are the dignity and rights of those being cared for fully acknowledged across age, gender, ethnicity, faith and disability? How significant, germane and measurable are the criteria used for appraising the worth of support being made available? How effectively do professional staff self-evaluate the execution of their duties? Are relatives and caregivers asked for their views prior to reports being written and circulated?

Of course, in certain circumstances, potentially controversial queries may be justifiably raised. For instance, why are the persons in receipt of care, or carers, not always being offered opportunities to give their own assessments of reports or submit objections – as a basis for further discussion and reflection – prior to final submissions by providers? If apt, it is important to acknowledge the chasm which can exist between ‘institutionalised care’ settings and integrated community support services.

Regardless of familial, communal or residential situations, it can be strongly argued that relatives and carers should be given key roles in commenting on the overall benefits of what is available. In truth, they may feel a responsibility to identify potential weaknesses or elements of inadequate procedures within prevailing settings. In doing so, they will be seeking to ensure that their loved ones are not being subjected to adverse conditions. Their objectives should underline the merits and potency of enhancing environmental factors and of promoting high standards in personal and social wellbeing. Joint aims and a sense of togetherness can go far in establishing irrefutable progress.

In summary, caregivers are generally closer to those for whom they are responsible than professionals who may only visit for short sessions or on an irregular basis. Additionally, those who require care and support have to be shown respect and be involved when planning is being devised. Their contributions such as offering alternatives to being kept indoors, or in bed, for lengthy periods can be insightful. They often need greater agency and participation in decision-making and to be allowed to make suggestions relating to activities, tactics and therapeutic interventions.

Towards more inclusive and collaborative practices

New laws and regulations relating to care in the community may envisage ambitious reforms and transformations and be hailed as ‘world-leading’ (whatever that might mean!) by politicians. However, while legislation and policy documents are useful in that they can set criteria and benchmarks, they have ultimately to be judged by the appeal and advantages of their outcomes. What really matters is the impact which they make in terms of improvements to the everyday lives of the recipients of care and their caregivers. As for current provision, in many respects there are failures to deliver core aspects of good services and facilities whether they pertain to post-diagnostic support or advanced care. Analyses of feelings and apprehensions among caregivers indicate a broad spectrum of ways in which cooperation could be developed. A comprehensive implementation of the five inter-related recommendations, briefly sketched out below, would go a long way towards bringing about significant approval and satisfaction in this regard.

1. Better procedures for distributing information. Caregivers frequently become aware of vital practices, competences or facts by accident or serendipity rather than in a systematic manner at a much earlier stage. Steps to ensure that they always receive timely and easily understood reports and updates – including topics on rights, benefits, social services, legal issues and medication – would be most welcome. This issue possibly has to be addressed most urgently at both ends of the age range as the youngest and oldest carers may not be well placed to keep themselves informed and up-to-date with recent changes and innovations in areas of interest.

2. A nominated key support professional. It is not surprising that carers often experience doubts and concerns about their abilities to undertake chores and assignments competently. They may need aid in extending their self-confidence and constant help towards the gradual building of personal resilience. Trusting relationships are at the heart of compassionate and effective interpersonal bonding. To establish what Carl Rogers termed ‘unconditional positive regard’ can be a demanding task and take a lengthy time to accomplish. For these reasons, all carers, no matter their skills and past experiences, should have a designated specialist whom they can approach in confidence about their trepidations and fears. This appointment should be reflected on and completed as early as practical – if possible around the same time as a formal diagnosis is made, or at least shortly afterwards. There also ought to be arrangements in place to regularly review and evaluate how well this partnership is working and, if apposite, to weight up whether modifications are required.

3. Collaborative involvement in the planning of personal and social support. Well-designed outlines for future goals contribute towards ensuring that there is germane and practical assistance in place for those requiring personal and/or social support (such as those experiencing physical disabilities or dementia). This is particularly critical when, as commonly occurs, a variety of specialists, agency staff and volunteers are involved in the overall process. To insure that operational decisions are expedited transparently and efficiently, carers should have regular invitations to participate with regard to identifying options, setting targets and estimating progress. In this way, they can have key roles as influential members within integrated and flourishing networks.

4. Improved access to training opportunities. There is a cogent case for an expansion of training prospects for caregivers. They deserve on-going support in improving their knowledge and interpersonal skills. Flexible arrangements and judicious scheduling are required which match the stipulations itemised during assessment of needs. Sessions aimed at upgrading knowledge and skills could cover: methods of communication; relaxation procedures; aspects of health and safety; risk assessment; note-taking; working memory, including ‘memory joggers’; navigational skills such as the use of ‘cognitive mapping’; and effective applications of modern technology. (As an example, in the case of communication, there might be tuitions and demonstrations on how to exploit pertinent techniques which comprise: employing familiar expressions or instructions; re-phrasing; repetition; pointing; signing; allowing time to receive responses; making use of photographs; and so forth.)

5. An extension of support services. The requirement to extend services is closely related to training opportunities but so important that it is worthy of a separate recommendation in its own right. The determination and resilience to endure in difficult circumstances are likely to depend on a range of complex factors such as social relationships, healthy lifestyles, backing from volunteers and connections with external organisations. At present, depending on locality, there are constructive inputs through authority-funded link personnel, carers’ cafes and friendship groups to enable shared issues to be discussed and possible solutions examined.  Nonetheless, there is substantial scope for the development of bespoke packages of guidance and coaching in a wide variety of areas, for instance: physical and mental health and wellbeing; nutrition and exercise; financial advice; and the availability of respite breaks. Further innovations in the use of information and communication technologies also could make available more productive methods to connect with those who face difficulties in being physically present.

To summarise in a few words: A much improved and extensive array of support is required for caregivers of all ages.

Carers of the world unite!